Conversational Intelligence is the Next Big Thing In Customer Experience | Mantra Labs

Conversational Intelligence is the Next Big Thing In Customer Experience | Mantra Labs

The chatbot market was valued at USD 17.17 billion in 2020 and is projected to reach USD 102.29 billion by 2026, which, in other words, it is a 34.75% rise in CAGR over the forecast period (2021-2026).  “According to some estimates, by 2025 95% of all customer interactions will be powered by chatbots”, reports DuckCreek technologies on their blog.  “Utilizing …

Messenger Bot Marketing: Let’s Keep It Simple - Marketsmith, Inc.

Messenger Bot Marketing: Let’s Keep It Simple – Marketsmith, Inc.

Messenger bot and chatbot use is snowballing. It’s time to start a messenger bot marketing conversation. By 2024, chatbot-led retail spending is expected to grow to $142 billion globally (up from $2.8 billion in 2019). And 62 percent of U.S. consumers are ready to interact with brands over messaging. Chatbots are rapidly becoming a customer expectation and a promising marketing …