Conversational Intelligence is the Next Big Thing In Customer Experience | Mantra Labs

Conversational Intelligence is the Next Big Thing In Customer Experience | Mantra Labs

The chatbot market was valued at USD 17.17 billion in 2020 and is projected to reach USD 102.29 billion by 2026, which, in other words, it is a 34.75% rise in CAGR over the forecast period (2021-2026).  “According to some estimates, by 2025 95% of all customer interactions will be powered by chatbots”, reports DuckCreek technologies on their blog.  “Utilizing …